Farzaneh Eghbal; Mohammad Hossein Yarmohamadian; Sayyed Ali Siadat; Reza Hoveida; Alireza Yazdani
Volume 10, Issue 1 , May 2014, , Pages 138-145
Abstract
Introduction: Self-assessment in healthcare is inevitable, like in all other sections. Scarce resources,necessity of performance refining, vitality of provided services and quality of services are evidence fornecessity of having a proper system of self-assessment of performance in this area. Hence, the ...
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Introduction: Self-assessment in healthcare is inevitable, like in all other sections. Scarce resources,necessity of performance refining, vitality of provided services and quality of services are evidence fornecessity of having a proper system of self-assessment of performance in this area. Hence, the purpose ofpresent study was to study areas of improvement based on European Foundation for quality Management(EFQM) Excellence Model in Imam Mousa Kazem Hospital, Isfahan, Iran.Methods: The present study used a descriptive cross-sectional method. Statistical population consisted ofexperts and hospital senior managers in Imam Mousa Kazem Hospital in 2002. The study tools included astandard questionnaire of EFQM whose validity was confirmed by faculty members and experts and itsreliability was obtained at 0.97 through Cronbach’s alpha. Data analysis was done in nine areas usingSPSS software. The study population were hospital top managers in 2002 who were selected throughcensus method. Data were collected using questionnaire based on EFQM model. Collected data wereanalyzed through RADAR rationale.Results: Imam Mousa Kazem Hospital obtained 599 points in its assessment; however, the area of enablersobtained 300 and area of results obtained 299 points. Obtained percentages for each of nine areas are asfollows: Leadership (60), policies and strategy (58), employees (68), resources and partners (60), processes(56), customers result (58), employees result (60), community results (63) and key performance (61%).Conclusion: The self-assessment based of EFQM model resulted in an information system of strength andweakness points in 9 areas so that RADAR logic, weakness points were determined for the interventionand improvement areas.
َAhmad Papi; Mohammad Hossein Yarmohammadian; Akbar Kolahdoozan; Shahin Mojiri; Mohammad Ali Kalbasi
Volume 1, Issue 1 , March 2004, , Pages 5-9
Abstract
Introduction: At the present time, information dissemination is one of the important functions of the libraries. And every library must adjust itself with the increasing development. Therefore in order to effectively provide their users with sufficient information, university library managers must examine ...
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Introduction: At the present time, information dissemination is one of the important functions of the libraries. And every library must adjust itself with the increasing development. Therefore in order to effectively provide their users with sufficient information, university library managers must examine job-satisfaction of librarians in Esfahan University and Esfahan University of Medical Sciences. Materials and methods: This is a survey study in which 150 librarians holding post-diploma participated. They worked in 19 Esfahan University of Medical Sciences libraries and 9 Esfahan University libraries. The data were collected by minesuta standard job-satisfaction questionnaire. Results: The mean of satisfaction about welfare, educational and promotional facilities in the workplace was greater for the librarians in Esfahan University of Medical Sciences was more than that of their colleagues in Esfahan University. Key words: Job satisfaction, librarian.
